United Airlines Announces 10 Policy Changes in Response to Passenger Removal Incident

In the wake of United Airlines dragging a passenger off an overbooked flight, the airline has announced 10 new "substantial" policy changes for better service.

"The changes are the result of United's thorough examination of its policies and procedures, and commitment to take action, in the wake of the forced removal of a customer aboard United Express Flight 3411 on April 9," the statement on the airline's website read. 

Here is the full list of changes:

1. Limit use of law enforcement to safety and security issues only.

2. Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.

3. Increase customer compensation incentives for voluntary denied boarding up to $10,000.

4. Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportations to get customers to their final destination.

5. Ensure crews are booked onto a flight at least 60 minutes prior to departure.

6. Provide employees with additional annual training.

7. Create an automated system for soliciting volunteers to change travel plans.

8. Reduce the amount of overbooking.

9. Empower employees to resolve customer service issues in the moment.

10. Eliminate the red tape on permanently lost bags by adopting a "no questions asked" policy on lost luggage.